It’s a book of truth about the customer in a moment. And this piece of information we can use to apply to the supply side and understand how to build products that are actually meaningful and better for both our organizations and the customer.
Nearly half of all resources on new product development and commercialization are spent on projects and products that either get canceled or underperform.
When facing a business challenge of some kind, most people can see the symptoms. But few can get to the real issue – and show how in the long term, doing things the old way could harm your organization. But why is getting buy-in for new ways so tough?