Flip the lens on your innovation practice.
“Customers love it” is the most dangerous phrase in product. When adoption stalls, the problem isn’t your features… it’s what you’re listening for.
There’s no doubt that tools like ChatGPT have changed how we work. But in our rush to embrace efficiency, are we sacrificing something more valuable?
Most MBA programs give you a toolbox without teaching you when to use the tools. Here’s what’s missing.
Tradeoffs are the engine of progress. When you get good at them, you stop chasing perfection and start moving forward in meaningful ways.
There’s a second type of benchmarking that’s just as critical, and it’s the bridge that helps you actually talk to marketing, sales, and most importantly, your customers.
